Video & phone sessions available
Video and phone sessions (aka "telehealth) are convenient and available to you when you are out of town or unable to schedule a regular in-person session. These sessions are provided at no extra cost to you (regular session and cancellation fees apply).
How does telehealth work?
Phone sessions: It's simply a matter of scheduling the call. I will call you at your appointment time.
Video sessions: Also pretty easy ~ after we have agreed that this is a good fit for your situation, simply go to https://doxy.me/melaniesmith =OR= click on the link above at your appointment time. You will be taken to my session check-in page at the video service. Please provide both your first and last name at check-in so I can be sure it's you!
While mobile devices do work with this format, I strongly recommend you use a laptop. If for some reason we need to exchange documents, or if I have a handout to give you, it works best to be on a laptop/desktop computer.
Payment: If I have your credit card on file, it will be charged just before your appointment. If I don't have your card, or it doesn't work, we will take care of it at the beginning of your session like usual.
Please give this a try prior to your session time. I won't open the video session room unless it is your scheduled time, so feel free to go through the brief check-in. Be somewhere with a strong wifi signal ~ the better the wifi, the less glitchy the video. Also, you may need to adjust your browser settings to allow access to your camera and microphone. There's a button at the video check-in screen to test your video and audio.
If for some reason the video doesn't work, we will simply switch to a phone session.
Note for couples:
This video service allows for more than one client to attend a session at the same time. So for couples using video, you can either share one screen or you can each check in from your own device. I will open the session to you both from my side.
Got an appointment?